ABOUT ME
As a professional with a diverse background spanning User Experience, Product Management Support, Product Coordination, and customer Success. I've excelled in roles that showcase my strengths in problem-solving. Specifically, I've honed my skills in enhancing user experiences and swiftly resolving issues across various positions.
At Douglas Elliman Real Estate, I significantly elevated customer education and adeptly managed technical challenges, ensuring seamless operations. My tenure at Blush Group underscored my ability to manage customer data effectively and drive collaborative efforts to enhance product offerings.
Throughout my career, I've consistently surpassed sales goals and efficiently managed retail operations, demonstrating a track record of success and effectiveness in multifaceted roles.
Product Management Certification/
Bachelor of Arts in Communication
Upon successful completion of my Product Management Certification at Brain Station NYC, I have acquired expertise and proficiency in the following domains:
- Product Strategy & Development
- Market Research and Analysis
- User Experience (UX) Design
- Agile Methodologies
- Product Lifecycle Management
- Data Analysis and Interpretation
- Stakeholder Management
- Prototyping and Wireframing
- Problem-Solving and Critical Thinking
- Product Launch and Go-to-Market Strategy
- Leadership and Team Collaboration
- Adaptability and Flexibility
- Ethical Decision-Making
Upon obtaining a degree in Communication from Grand Canyon University. During my studies, I focused on:
- Effective research
- Written and Verbal Communication
- Relationship Management
- Critical Thinking
- Media Literacy
- Public Relations
- Interpersonal Skills
- Project Management
- Marketing
- The Ability to Work in Diverse Environments.
Skill
I bring a wide range of skills to the table that are vital for successful project management and product development. I'm pretty handy with various software tools like Microsoft Office 365, VSR Systems, Service Now, Visio, and ZenDesk—
I find my way around different platforms without breaking a sweat. Plus, I'm all about Agile Methodology, making sure projects are adaptable and get done smoothly. My strengths cover everything from keeping clients happy to solving problems, skills I've polished in roles that needed attention to detail and a knack for coming up with creative solutions. Also, thanks to my experience in user research and holding a Product Management certification, I've got a good grasp of understanding what users want and making plans that turn their needs into real actions.
Web Development Portfolio
This portfolio serves as a testament to my journey and growth as a Product Manager, showcasing pivotal skills cultivated over time, notably in web development, a discipline I began refining in 2017.
The included website exemplifies my expertise in website development, concurrently demonstrating my proficiency in Product Management. Moreover, this platform serves as a showcase for my multifaceted talents encompassing roles as product manager, UX Specialist, an Actor, Producer, and Director in both theater and the television/film industry.
Click here to view site:
Associate Product Owner / UX - Training Materials
Video Tutorial
I've created step-by-step tutorials like these using Loom.com and Canva.com to help Douglas Elliman agents navigate through various applications. These tutorials aim to enhance the user experience with the apps provided by the company.
Documented Training Tutorial
I've utilized my skills in Microsoft Paint, the Snipping tool, Microsoft Word, and Adobe Acrobat to create one-page tutorials. These tutorials are designed for my team and me to effectively navigate and troubleshoot user difficulties with company-provided apps.
Social Media management & Creative Director
Instagram: Baha'is of Jersey City, NJ Community (Baha'i Faith)
Content Manager/ Creative Director
My background as a social media content manager & creative director equips me with skills in user behavior, content creation, data-driven decision-making, project management, creativity, customer focus, adaptability, & agility—all pivotal for successful Product Management.
My background as a social media content manager & creative director equips me with skills in user behavior, content creation, data-driven decision-making, project management, creativity, customer focus, adaptability, & agility—all pivotal for successful Product Management.
Curated content via Canva.com
Instagram: Diamandi Devereaux.
Creative Director since 2021.
Facebook: The Baha'is of Jersey City.
Content Manager / Creative Director since 2015.